Frequently Asked Questions

Everything you need to know about shopping with Butler Loftet

What are your delivery options and shipping costs?

We offer worldwide shipping via premium couriers. Shipping costs and delivery times vary depending on your location, but most domestic orders arrive within 1-3 business days. Free shipping is available on orders above a specific threshold.

How do I return an item?

You can return any item within 30 days of receipt. The product must be in its original condition with all tags attached. Simply use the return label provided in your package or contact our support team to initiate a return.

Are the products on Butler Loftet authentic?

Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the fashion houses and designers.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Klarna for flexible financing.

Can I track my order once it has been shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

How do I find the right size?

Each product page includes a detailed size guide. Since sizing can vary between designers, we provide specific measurements and fit recommendations (e.g., 'true to size' or 'oversized') to help you make the right choice.